Role: Junior/Intermediate Developer Location: 3 days in Chengdu, 2 days remote Start: ASAP End: 6 months + extension Capacity: 5 days/week Language: English
Description:
Project description/-goal: The project covers the development and configuration of ServiceNow tool based on the business needs coming from CX CloudOps LoB.
The goal of the project is to: o onboard CX CloudOps with SAP golden standards and harmonized tools and processes. o customize the ITSM and ITOM processes and tools, to fulfill the business requirements for CX CloudOps LoB o design, develop, and maintain automation solutions, to reduce manual effort, errors and response time during all kind of workflow and processes
Scope of Task - The external contractor takes on the following tasks within the project, which are carried out independently: • Develop and configure ServiceNow for various ITSM and ITOM modules. • Design and execute test cases to guarantee quality of delivery. • Develop and maintain documentation for code, APIs, and system architecture. • Collaborate with Project Managers, Scrum Masters, and stakeholders to understand business requirements and translate them into technical solutions, . • Troubleshoot and resolve application issues, optimizing performance and scalability.
Requirement • Several years of product development experience. • Proven programming skills, experience with coding and scripting • Experience with Agile framework and methodology. • Excellent communication and collaboration skills. • Fluency in English. • Knowledge or Experience of ServiceNow development is a plus. • Certified ServiceNow Administrator is a plus.